JArtificial Intelligence (AI) refers to the simulation of human intelligence in machines that are programmed to think like humans and mimic their actions. Also, businesses are useing it to improve customer experience and management functions. Here are six artificial intelligence trends to look out for in 2019.Each business should strive to offer an enjoyable customer experience. Satisfying existing customers helps businesses market new products and services. AI enables firms to improve their customer service by offering better response time and interaction.